Got questions about an order, return, or another concern? You can always get by with a little help from your friends at ModCloth! Our Customer Care team has all the answers, and they’re at your service 24/7. But, did you know we also have a super-searchable, ready reference bank for frequently asked questions? We sure do, and this month, we’re inviting you to explore it in our Customer Care Information Exploration Contest!
Your mission is simple — sleuth around our Customer Info Center to find the answers to the questions posted below, and discover a special badge containing part of a phrase with each correct answer.
Each day this week, we’ll hide a clue badge on the page containing the answer for the question listed on that day:
Monday, 10/1: I’m having trouble printing the return shipping label. What can I do?
Tuesday, 10/2: What size am I? How do I use the size chart?
Wednesday, 10/3: Can I remove, add, or change items in my order?
Thursday, 10/4: Oh, no! I entered the wrong shipping address on my order. Can it be changed?
Friday, 10/5: I haven’t received my refund yet. When should I expect it?
By Friday, all five badges will be posted. Once you’ve found the answer to each question and uncovered every badge, combine the words on those badges to complete the secret phrase. Then, email that phrase to firstname.lastname@example.org for a chance to win one of ten $100 ModCloth gift certificates! Though we’re only adding badges this week, they’ll stay up all month, and the contest runs through 11 a.m. PT 10/28.
But before you begin, read these deets:
- Only one entry per person, please.
- Entries must be emailed to email@example.com.
- Entries must be received by 11 a.m. PT October 28, 2012.
- Only entries containing the correct secret phrase will be accepted.
- Ten winners will be randomly chosen and will each receive a $100 ModCloth gift certificate, delivered via email on Monday, October 29, 2012.
- The lucky winners will be also announced within this blog post on Monday, October 29, 2012, so check back!
- Want more info? Check out our official contest rules.
Ready? Set? Then head on over to our Help page, click on the link on the banner at the top of the page to access the Customer Info Center, and GO!
UPDATE (10/29/2012) — The contest has ended, and the lucky winners are:
- Aurora Wingard
- Brittney Hagan
- Marisa Ratigan
- Adi Ziv
- Stephanie D’Souza
- Nicole Brown
- Sarah Silverman
- Kristin Lertola
- Hannah Farhoudi
- Nicole Loncke
Winners have been contacted via email. Thanks again to all the super sleuthers who participated!