Announcing Our Customer Care Information Exploration Contest!

Got questions about an order, return, or another concern? You can always get by with a little help from your friends at ModCloth! Our Customer Care team has all the answers, and they’re at your service 24/7. But, did you know we also have a super-searchable, ready reference bank for frequently asked questions? We sure do, and this month, we’re inviting you to explore it in our Customer Care Information Exploration Contest!

Your mission is simple — sleuth around our Customer Info Center to find the answers to the questions posted below, and discover a special badge containing part of a phrase with each correct answer.

Each day this week, we’ll hide a clue badge on the page containing the answer for the question listed on that day:

Monday, 10/1: I’m having trouble printing the return shipping label. What can I do?
Tuesday, 10/2: What size am I? How do I use the size chart?
Wednesday, 10/3: Can I remove, add, or change items in my order?
Thursday, 10/4: Oh, no! I entered the wrong shipping address on my order. Can it be changed?
Friday, 10/5: I haven’t received my refund yet. When should I expect it?

By Friday, all five badges will be posted. Once you’ve found the answer to each question and uncovered every badge, combine the words on those badges to complete the secret phrase. Then, email that phrase to for a chance to win one of ten $100 ModCloth gift certificates! Though we’re only adding badges this week, they’ll stay up all month, and the contest runs through 11 a.m. PT 10/28.

But before you begin, read these deets:

  • Only one entry per person, please.
  • Entries must be emailed to
  • Entries must be received by 11 a.m. PT October 28, 2012.
  • Only entries containing the correct secret phrase will be accepted.
  • Ten winners will be randomly chosen and will each receive a $100 ModCloth gift certificate, delivered via email on Monday, October 29, 2012.
  • The lucky winners will be also announced within this blog post on Monday, October 29, 2012, so check back!
  • Want more info? Check out our official contest rules.

Ready? Set? Then head on over to our Help page, click on the link on the banner at the top of the page to access the Customer Info Center, and GO!

UPDATE (10/29/2012) – The contest has ended, and the lucky winners are:

  • Aurora Wingard
  • Brittney Hagan
  • Marisa Ratigan
  • Adi Ziv
  • Stephanie D’Souza
  • Nicole Brown
  • Sarah Silverman
  • Kristin Lertola
  • Hannah Farhoudi
  • Nicole Loncke

Winners have been contacted via email. Thanks again to all the super sleuthers who participated!

About ModCloth

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  1. Charlotte Boyer 10/01/2012 at 10:51 am #

    Whooohooo! This is going to be sooo much fun! I love contests like these! Thanks sooo much for hosting! Hope I win! 😀

  2. Brenda Rushworth Williams 10/01/2012 at 7:50 pm #

    Hosting contest such as this makes shopping & browsing oh so much more fun! Good luck to each & all fellow shoppers! Thanking you, ModCloth, in advance!
    Happy Hunting Everyone!!

  3. Eliza 10/02/2012 at 5:08 am #

    Love it! Thanks for hosting! About what time will the badges be posted? I just checked for today’s and the badge wasn’t there.

  4. Alison 10/02/2012 at 12:12 pm #

    Hmm…does the badge only last for one day? I can’t find anything for Monday’s on the Returns pages…have read over all of them and don’t see anything 🙁

  5. alisonrose711 10/02/2012 at 12:16 pm #

    Ahh wait, I found it now. DUH, was in the wrong place 😛

  6. Katrina Rouse (@dvyneconfection) 10/02/2012 at 12:21 pm #

    I love scavenger hunts! Thanks for opening it up to those of us outside of the US. You guys are awesome!

  7. Stephanie 10/03/2012 at 6:55 am #

    I just checked today’s but I don’t see it. Eek!

  8. Sheyla 10/04/2012 at 1:56 pm #

    I think I already know what the last clue will say.

  9. Rachel 10/07/2012 at 1:42 pm #

    I don’t think the badges are still up? I’ve clicked all links. I’m not even sure what the badges look like! :O

  10. Tamara 10/07/2012 at 1:58 pm #

    I can’t find any ‘badges’ even though I’m sure I’m on the right pages.

  11. 10/08/2012 at 9:09 am #

    I’m finding the answers to the questions but I’m not seeing these “badges”. Have they been taken down?

  12. 10/08/2012 at 9:15 am #


  13. Maddie 10/10/2012 at 11:21 am #

    I’m confused…how do I find the badge? For example, on Monday’s thing, I see a thing saying “Customer care has.” Is that the badge? Do I write that down, or am I looking for those words in that article and writing down what comes right after them? Thanks.

    • Alison Rose (@alisonrose711) 10/10/2012 at 9:08 pm #

      Yup, the “badges” are the little pictures below the help instructions – they’re labeled with their number in order.

  14. Sara 10/10/2012 at 3:12 pm #

    I seriously cannot find anything! I’ve looked all throughout the Customer Care & FAQ sections… so frustrating!

    • Alison Rose (@alisonrose711) 10/10/2012 at 9:10 pm #

      Be sure you’re starting out by clicking the “Help page” link in the last paragraph of this blog post – then you click the banner that says “We’re here to help”, and each question is there on the next screen.

  15. Confused 10/10/2012 at 3:17 pm #

    I don’t see any of the answers either 🙁 HeLP!

  16. Jessica 10/10/2012 at 6:02 pm #

    Ok I’m finding some of the answers but what in the world are these badges? 🙁 Can we get some kind of hint as to what they look like? Like is it random words? Will it be in a box or something in the corner? Really wanting to do this!

  17. Jessica 10/10/2012 at 6:04 pm #

    nevermind! I need to read instructions better!

  18. Jennifer B. 10/10/2012 at 8:41 pm #

    I can’t find anything either. I’ve looked through all of the Customer Care and I don’t see any “badges,” nothing sticks out to me.

  19. Jennifer B. 10/11/2012 at 3:06 pm #

    Ok, guess I was in the wrong place. I love you ModCloth, but I think this could have been clearer.

  20. shaboobs 10/11/2012 at 7:26 pm #

    Ladies…go to the help page link listed above, then click “visit customer care” top right.

  21. Stephanie 10/14/2012 at 3:15 pm #

    I put “Customer Care Information Exploration Contest” as the subject, is that okay? There is no mention of what to put in the subject line.

  22. Laurie 10/17/2012 at 12:57 pm #

    Be sure to drink your… Ovaltine…

  23. Jen 10/27/2012 at 8:46 am #

    Great contest!!!! Swell…..

  24. Stephanie 11/01/2012 at 9:16 pm #

    Sarah Silverman, haha, I hope this is not the celebrity.

    • Sarah Silverman 11/13/2012 at 10:28 am #

      Haha, I was one of the lucky winners, but no, I’m definitely not the comedian! Thanks Modcloth for this awesome contest!

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