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Got questions about an order, return, or another concern? You can always get by with a little help from your friends at ModCloth! Our Customer Care team has all the answers, and they’re at your service 24/7. But, did you know we also have a super-searchable, ready reference bank for frequently asked questions? We sure do, and this month, we’re inviting you to explore it in our Customer Care Information Exploration Contest!
Your mission is simple — sleuth around our Customer Info Center to find the answers to the questions posted below, and discover a special badge containing part of a phrase with each correct answer.
Each day this week, we’ll hide a clue badge on the page containing the answer for the question listed on that day:
Monday, 10/1: I’m having trouble printing the return shipping label. What can I do? Tuesday, 10/2: What size am I? How do I use the size chart? Wednesday, 10/3: Can I remove, add, or change items in my order? Thursday, 10/4: Oh, no! I entered the wrong shipping address on my order. Can it be changed? Friday, 10/5: I haven’t received my refund yet. When should I expect it?
By Friday, all five badges will be posted. Once you’ve found the answer to each question and uncovered every badge, combine the words on those badges to complete the secret phrase. Then, email that phrase to firstname.lastname@example.org for a chance to win one of ten $100 ModCloth gift certificates! Though we’re only adding badges this week, they’ll stay up all month, and the contest runs through 11 a.m. PT 10/28.
But before you begin, read these deets:
Ready? Set? Then head on over to our Help page, click on the link on the banner at the top of the page to access the Customer Info Center, and GO!
UPDATE (10/29/2012) – The contest has ended, and the lucky winners are:
Winners have been contacted via email. Thanks again to all the super sleuthers who participated!
Whooohooo! This is going to be sooo much fun! I love contests like these! Thanks sooo much for hosting! Hope I win! 😀
Hosting contest such as this makes shopping & browsing oh so much more fun! Good luck to each & all fellow shoppers! Thanking you, ModCloth, in advance!
Happy Hunting Everyone!!
Love it! Thanks for hosting! About what time will the badges be posted? I just checked for today’s and the badge wasn’t there.
Hmm…does the badge only last for one day? I can’t find anything for Monday’s on the Returns pages…have read over all of them and don’t see anything 🙁
Ahh wait, I found it now. DUH, was in the wrong place 😛
I love scavenger hunts! Thanks for opening it up to those of us outside of the US. You guys are awesome!
I just checked today’s but I don’t see it. Eek!
I think I already know what the last clue will say.
I don’t think the badges are still up? I’ve clicked all links. I’m not even sure what the badges look like! :O
I can’t find any ‘badges’ even though I’m sure I’m on the right pages.
I’m finding the answers to the questions but I’m not seeing these “badges”. Have they been taken down?
I’m confused…how do I find the badge? For example, on Monday’s thing, I see a thing saying “Customer care has.” Is that the badge? Do I write that down, or am I looking for those words in that article and writing down what comes right after them? Thanks.
Yup, the “badges” are the little pictures below the help instructions – they’re labeled with their number in order.
I seriously cannot find anything! I’ve looked all throughout the Customer Care & FAQ sections… so frustrating!
Be sure you’re starting out by clicking the “Help page” link in the last paragraph of this blog post – then you click the banner that says “We’re here to help”, and each question is there on the next screen.
I don’t see any of the answers either 🙁 HeLP!
Ok I’m finding some of the answers but what in the world are these badges? 🙁 Can we get some kind of hint as to what they look like? Like is it random words? Will it be in a box or something in the corner? Really wanting to do this!
nevermind! I need to read instructions better!
I can’t find anything either. I’ve looked through all of the Customer Care and I don’t see any “badges,” nothing sticks out to me.
Ok, guess I was in the wrong place. I love you ModCloth, but I think this could have been clearer.
Ladies…go to the help page link listed above, then click “visit customer care” top right.
I put “Customer Care Information Exploration Contest” as the subject, is that okay? There is no mention of what to put in the subject line.
Be sure to drink your… Ovaltine…
Great contest!!!! Swell…..
Sarah Silverman, haha, I hope this is not the celebrity.
Haha, I was one of the lucky winners, but no, I’m definitely not the comedian! Thanks Modcloth for this awesome contest!
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