UPDATE: Congrats to the Winners of Our Information Exploration Contest

Enter Our Information Exploration Contest!

UPDATE: Congrats to our winners Heidi W. and Karina W., who each won a $50 GC! Thanks so much to everyone who participated. Remember, if you ever have questions about the site, an order, or anything else ModCloth related, you can always reach out to Customer Care!

When you’ve got questions, our friendly neighborhood Customer Care team is here to help via phone, chat, or email, 24/7. What’s more, we’ve collected some of your most common questions and created an info center filled with handy answers. We’re super excited about our little invention (and we bet you will be, too), so we’re inviting you to explore it in our Customer Care Information Exploration Contest! Check out our video and the deets below.

Sound fun? Like Laine and Margaret said, your job is to poke around our Customer Info Center to find the answers to the questions posted below, and discover a special badges containing part of a phrase with each correct answer.

Each day this week, we’ll hide a clue badge on the page containing the answer for the question for that day:

Monday: When I try to check out, the website says my billing address is wrong. What should I do?
Tuesday: How do I generate a return shipping label?
Wednesday: How do I apply a coupon code?
Thursday: My order status says ‘Pending.’ When will it ship?
Friday: Can I add to/change my review after I submit it?

By Friday, all five badges will be posted. Once you’ve found the answer to each question and uncovered every badge, combine the words on those badges to complete the secret phrase. Then, email that phrase to customercarecontest@modcloth.com for a chance to win one of two $50 gift certificates! You’ve got from 11:59 a.m. EST on Monday, April 13 until Friday, April 17 at 11:59 p.m. EST to submit your answers. And don’t forget to check out our Official Rules for all the details!

Ready, set, explore!


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  1. Mona 04/14/2015 at 12:42 pm #

    Is this contest open to international customers?


    • Caitlin 04/14/2015 at 11:46 pm #

      Official rules say: no. (well, they say open to residents of the US blah blah) Boo 🙁

    • ModCloth 04/16/2015 at 8:04 am #

      So sorry to disappoint, Mona! This contest is currently only open to our Domestic customers, but have no fear! We have a lot of fun things planned for all of our customers in the near future 🙂 Stay tuned! <3

  2. Emily 04/16/2015 at 10:09 am #

    It is Thursday and I don’t see the badge for today? Is it just late? Sorry, I am a little obsessed with entering this contest! 🙂 The gift card will be mine! lol.

    • Sam 04/16/2015 at 11:55 am #

      I’ve been playing along all week and I’ve always noticed the clues appear after noon EST. 🙂 I know, I’ve been frantically checking each time too!

  3. Nina 04/17/2015 at 12:47 pm #

    I’m trying to send in the phrase, but it keeps telling me that it’s unable to send the message. is the “customercarecontest@modcloth.com” email the correct address we send it to?

    • Nina 04/17/2015 at 12:50 pm #

      Never mind, the mail server must have been acting up. It sent perfectly fine from my phone.

  4. wishtrishk 04/17/2015 at 2:20 pm #

    Badges aren’t loading for me. 🙁

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