Big, bright, and shiny new things are happening at the ModCloth HQ. Our stellar Pittsburgh Fulfillment Center — where all your fabulous orders begin their journey — is getting a major upgrade to help our team service YOU more efficiently than ever!
To support this project, we’ll be holding off on packing orders, so you may experience up to a 6 day shipping delay on orders placed after 12 p.m. ET on Tuesday, August 5th. On August 13th (and after), our awesome new system will be in full effect — but we’ll be playing catch up and working through our backlog, so order processing time will be a bit delayed.
Returning items? Here’s the need-to-know info: If we receive your return prior to August 13th, processing may be delayed between 7-10 business days.
We’ll keep you updated with friendly li’l reminders on our site, but if you have any questions or concerns, our Customer Care team is always available via phone at (888) 495-9699 or through chat. We’re here for you on the blog and social platforms, too.
Thanks for bearing with us as we work to make ModCloth even more awesome for you!