To celebrate National Customer Service Week, we asked Tony from our Care department in Pittsburgh to walk us through a day at work. Let’s see what he’s up to:
8:30 am: Ugh, morning. I get out bed and immediately make a B-Line straight to my french press. I drink it black.
10:00 am: I get to work. It’s relatively slow, so I start the day by responding to customer emails.
12:00 pm: Quiet time is officially over! Customer interactions start picking up a little bit. I make another cup of coffee — still just black — and get back to my desk. Now I’m in the zone. Call me, anyone!
12:38 pm: A customer calls and is in search of an item that went missing on our site. Time to break out those “Where’s Waldo?” skills!
2:00 pm: Oh, man. I need to eat something. I head to the kitchen and grab an apple. I don’t bother slicing it.
4:00 pm: Calls really start to pick up. An older customer calls and says this is her first time on the site. She is so excited and starts to reminisce about her fashion style when she was younger. It’s so adorable! This is definitely my favorite type of call.
4:40 pm Someone in the office starts talking about pizza. PIZZAPIZZAPIZZA.
5:00 pm: The Golden Hour has arrived — only one hour left! We occasionally create a word or phrase of the day at this hour. We decide today’s word is “Perfectamundo.”
6:00 pm: I pack up my desk and leave the office in search of a slice of Perfectamundo pizza.